Summary
We’re looking for a detail-oriented professional who excels at clear and confident communication, especially over the phone. In this role, you’ll handle incoming calls from servers, gather important information, enter updates accurately, and learn the service procedures that keep our operations running smoothly. Strong attention to detail is key, as you’ll be responsible for spotting discrepancies, asking the right questions, and maintaining accurate records. If you’re organized, comfortable multitasking, and thrive in a role that combines phone interaction with precision data entry, we’d love to hear from you.
Location
Morris Plains, NJ Office
Duties and Responsibilities
- Performs work per established SOPs (Standard Operating Procedures) within established SLAs (Service Level Agreements)
- Accepts phone calls from servers to update computer system with respect to server assignment and client requirements, including asking pertinent questions to complete said update correctly.
- Contacts servers for required and immediate updates.
- Applies knowledge of some client requirements to the processing and accepting of status updates.
- Actively identifies issues relating to status updates such as misinformation and server error.
- Consistently reviews individual email inbox as well as updates and photos email inbox.
- Has knowledge of proprietary system and how to navigate appropriately to ensure servers have clear instruction for successful service
- Resolves or reports problems encountered immediately, including unreadable data, unacceptable data, equipment malfunctions and any other problems to the reporting supervisor.
- Assists in answering phone calls when needed that may not be department specific.
- Communicates as needed via phone & e-mail
- Performs various clerical duties to include, but not limited to:
- Typing
- Photocopying/printing
- Faxing/scanning
- Provides assistance to other departments as needed.