Service Generalist


Responsible for performing data entry duties related to process service in an efficient and accurate manner by performing the following duties.

Duties and Responsibilities

  • Performs work per established SOPs (Standard Operating Procedures) within established SLAs (Service Level Agreements)
  • Enters appropriate legal information into the computer system in an accurate manner for most or all clients for a specific service type.
  • Generates data entry printouts and proofreads for accuracy.
  • Applies knowledge of client specifications to the data entry process.
  • Progressively gains fundamental knowledge and applies to role responsibilities and established processes
  • Resolves or reports problems encountered immediately, including unreadable data, unacceptable data, equipment malfunctions and any other problems to the reporting supervisor.
  • Performs various clerical duties to include, but not limited to:
    • Typing
    • Photocopying/printing
    • Faxing/scanning
  • Provides assistance to other departments as needed.
  • Assists in answering phone calls when needed that may not be department specific.
  • Communicates as needed via phone & e-mail

Max. file size: 300 MB.