Service is Our Priority

Posted by | August 02, 2014 | DCA | No Comments

Here at DGR we pride ourselves on being a service based company. Whatever we can do to go above and beyond to make our clients happy, we’ll do.

We recently received a testimonial from Christian McOmber of McOmber and McOmber that highlights the level of service we aim to provide.

“Our firm used a number of popular process service and delivery firms before finding DGR Legal.  We were very displeased with the professionalism, speed, and responsiveness of those other firms, particularly when a matter needed some degree of special attention.  I happened upon a DGR Legal exhibition booth at the New Jersey Law Center and decided to give them a chance.  They are, hands down, the best process and delivery firm in the state.  Instead of using unreliable, part-time contractors to serve and deliver, they use uniformed employees that are reliable and tenacious.  Our average time for service went from 2-3 weeks to a number of days.  We get instantaneous email confirmation when service is effectuated.  In those instances where service cannot be effectuated, the process servers undertake investigatory efforts such as interviewing neighbors, requesting documents, surveying the property, checking the electric meter, and the like.  They are highly motivated and efficient.”

“Instead of using unreliable, part-time contractors to serve and deliver, they use uniformed employees that are reliable and tenacious.”

As one of the very few process service companies across the nation who uses only employees and no independent contractors, we are able to maintain strict quality control over services. Being able to train our employees makes a world of difference in the level of service we can provide.

“Our average time for service went from 2-3 weeks to a number of days. “

We know timelines are important in legal cases. We work hard to make sure your service is out the door with an attempt being made as quickly as possible. In fact, our average turn-around time is just three days.

“We get instantaneous email confirmation when service is effectuated.”

You have a lot of things to do each day and checking in on your process server shouldn’t be one of them. We have an automated system that will send you a status update once service is effectuated. There is also an online system where you can check status and attempt updates as well as retrieve copies of affidavits.

It’s always great to work with clients who recognize the hard work we put in to provide quality service. Ready to see the difference for yourself? Give us a try and see the difference we can make in your firm.

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